呼叫中心员工利用率：

根据4PS国际标准定义，该指标指某段统计时间内，联络中心员工登录状态和付薪时长的比率。员工登录状态不含就餐时间和小休时间。

According to the definition of 4Ps international standard，Employee utilization (agent utilization) refers to the ratio of employee logon status to pay-time over a statistical period of time. Employee logon status does not include meal time and rest time..